An e-mail says "Hey, I need your help with this, but know that you might be busy with other things right now. Can you please get to this when you have a minute & get back to me?"
A phone call or office visit says "Hey, I'm sure you're not doing anything more important right now than waiting for me to contact you with my issue. Even if you are doing something, can you stop that and focus on me right now?"
An e-mail says "I am going to explain everything that's going on so that we can have a record of it should we have to review this issue again in the future"
A phone call or office visit says "I'm sure we'll remember this discussion a year from now when we talk of this again. Nothing ever goes on around here. No need for backup of any kind. And, this way, if things go wrong, I can say that I said something else right now. "
As you might surmise - I much prefer e-mail. I feel it's a more respectful, organized way of communicating in a business setting. Phone calls & visits are great for building relationships, for brainstorming, for getting general advice. But, when discussing specific issues, an e-mail is a much better way of doing business.
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